Our supply chain and logistics networks in China are experiencing extended shutdown. We are preparing to ship orders as quickly as possible starting from Month Day, but your order may be delayed. Please check My Account (链接) for any update. Customer Service will resume from Month Day.
Subject: Your [Company] Order — Shipping Delays Dear xxx,
Thank you for your order with xxx.com.
Our supply chain and logistics networks in China are experiencing extended shutdowns. We are preparing to ship orders as quickly as possible starting from Month Day, but your order may be delayed. Once your oder is shipped, a Ship Notification email will be sent
to you. You may also check My Account (链接) for any update. Customer Service will resume on Month Day.
We apologize for any inconvenience caused. Thank you for your patience.
Regards, [Company] Team
When will I receive my order？
Due to extended shutdown experienced by our supply chain and logistics network, it will take us some time to work through our order backlog. Orders will be processed starting from Month Day. We are working as quickly as possible to ship your order to you and apologize for any delays. You can log into My Account for order status update. Once your order ships, a Ship Notification email will be sent to you.
Is it safe to receive packages from China?
The health and safety of our customers and our staff is of utmost importance to us. According to the US Center for Disease Control & Prevention (US CDC), coronaviruses have low survivability on surfaces. The risk of the virus spread from products or packages shipped over a period of days/weeks is very low. There is currently no evidence indicating the coronavirus is transmitted via imported goods. For more information, please visit the US CDC website at https://www.cdc.gov/ coronavirus/2019-ncov/faq.html.
Can I get a full refund if I’d like to cancel my order?
未发货的订单 — Yes, your order canbe canceled and a full refund to your original method of payment will be processed.
已发货的订单 — Your order has already been shipped. You can track it here (链接). If you’d like to return the items after you receive them, you could initiate a return from My Account. One of our Customer Service representatives will get back to you as soon as possible.